The Zen Room – Refund & Service Policy
At The Zen Room, we are committed to delivering high-quality services and ensuring each client receives their full experience.
Service Time Policy
• All appointments are scheduled for a set duration. If a service ever begins later than scheduled, the time is extended to ensure the client still receives the full session.
• Services are considered rendered once completed.
Refund Policy
• All sales are final. Refunds are not issued once services have been provided.
• Concerns about timing, service length, or quality must be addressed at the time of service or within 24 hours of the appointment for review.
• Groupon purchases are subject to Groupon’s terms. While Groupon may handle refund requests on their platform, The Zen Room does not issue refunds directly once services are completed.
Credits & Rescheduling
• If an issue arises during a session, a service credit may be offered at the discretion of management, but this must be discussed promptly.
• Requests made more than 24 hours after an appointment will not be eligible for credits or refunds.
Thank you for understanding and respecting these policies. They allow us to continue providing excellent care and a relaxing experience for all clients.